Question 1

How do I sign up?

Accepted Answer

Head to our website & click the sign-up button. You will then receive an activation email from
‘no-reply@voiceq.com’.
 
Note: Please check spam if there is no email received. Once you receive the email select activate to complete your sign-up.

Question 2

How do I login?

Accepted Answer

Head to our website & click the login button.

Question 3

What plan options are available?

Accepted Answer

There are two plan options, Free plan, Cloud Manager plan and Single Premium on monthly subscription basis.
 
Free plan:
Receive unlimited projects
Full access to script editor
Unlimited collaboration
Unable to add new languages/lines
Cloud Manager Plan:
Creating new projects
5 GB media storage
10,000 new lines
Single Premium Plan:
Creating new projects
10 GB media storage
35,000 new lines
Users can change plan options by following the step below:
Hover over the user-name component on the top right
Click "My Profile" option
Click "Plan" on the left side
For any further inquires about our bundle packs or plan options, please contact us

Question 4

How do I recover a forgotten password?

Accepted Answer

Head to our login page and select the option 'Forgot your password'

Question 5

How do I invite new users to VoiceQ Cloud?

Accepted Answer

To invite users to join as either a user or collaborator. Simply enter their details in the ‘Contacts’ section by following the steps below:
 
Select the '+ Add' button on the Contacts view
The user must then enter in the users details they wish to add
Once the information is entered the user may select either th 'Save & close' or 'Add another...' button
 
All new users will receive an invitation mail, where they can sign-up for an account. User can then see the Invitee has registered via the contacts tab under the ‘Status’ column.

Question 6

How do I invite users to work on a project?

Accepted Answer

Users can invite users to collaborate on the projects by following the steps below:
You must first add a contact's details via the contacts section. Open the team section and either select a team or create a new team.
If creating a new team, enter the team name and select ‘+ Add member’. Then select your contact that you have added and select a role for them to be as part of the team. Select a project and press ‘Save’.
The user(s) you invite will get a message via email and will see that they can now work on assigned projects.

Question 7

How do I cancel my subscription?

Accepted Answer

You can cancel at anytime by heading to the user profile and selecting plan by.
Hover over the user-name on the top right
Click "My Profile" option
Click "Plan" on the left side
Select cancel subscription
When you cancel you may continue to use VoiceQ Cloud as per usual until your billing period ends.
 
We will retain your projects and information for a period of 60+ days incase you wish to return. The data will be archived and locked to any new users, but may still be downloaded to VoiceQ Writer and Pro.

Question 8

Who is charged for project usage and additional lines?

Accepted Answer

The owner is responsible for all charges incurred by collaborators (free plan users). Any lines added will be billed only if you go over your monthly cap (as viewed in your account settings).

Frequently Asked Questions