Question 1

VoiceQ Cloud: Manager

Accepted Answer

Manager:
 
Users have no limit on storage
 
What is VoiceQ Cloud?
 
VoiceQ Cloud is a web-based application designed for media localization, dialogue replacement and reporting to complement VoiceQ Writer and VoiceQ Pro. This includes Dubbing, ADR, Audio Description, Voice Over and Subtitling. 
 
The VoiceQ Cloud Manager application enables users to set all permissions including project access, sharing, collaboration, and reporting at any time from any device.
 
REGISTRATION
 
VoiceQ Cloud has an easy registration system for users to sign up. Once you register you can import contacts and they will receive an email invitation to register. Registered users can then be assigned to projects as specified users.
​
COLLABORATION​
 
VoiceQ Cloud allows users assigned to projects to work in tandem with one another in multiple locations around the world. Users can work online or download the project to their computer.​
 
REPORTING​
 
VoiceQ Cloud centralizes all projects into one place. This allows users to easily track lines (50 characters) and script lines to easily measure the amount of time an actor is required for recording. This makes booking simple when doing multi-lingual projects. All data is captured in a simple interface giving users real-time progress on both Translation and Recording.
 
USER MANAGEMENT​
 
Users of VoiceQ Pro can manage contacts directly using our service. You can sort by the following categories: Translator, Online translator, Audio Engineer, Client and Administrator/manager etc.
 
Each user who signs up to a paid plan is given management rights to projects that the user uploads or is set as a manager by another user.
 
RECORDING
 
VoiceQ Cloud has an online recording built into the product. Users can share projects and record within a browser on any supported device. This allows users to record remotely and upload recorded files directly to the studio.
 
FEATURES
 • Browser-based application
 • Global Realtime Reporting
 • Live script changes
 • Online media playback/storage
 • Online recording
 • Project Centralization 
 • Project Editing
 • Project User Collaboration 
 • Project User Permissions
 • Synched text on media
 • User Management

Question 2

VoiceQ Cloud: Collaborator

Accepted Answer

Collaborator:
 
Users are limited to 5GB of storage
 
What is VoiceQ Cloud?
 
VoiceQ Cloud is a web-based application designed for media localization, dialogue replacement and reporting to complement VoiceQ Writer and VoiceQ Pro. This includes Dubbing, ADR, Audio Description, Voice Over and Subtitling. 
 
VoiceQ Cloud Collaborator enables users to work on assigned projects, edit projects, collaborate and view reports at any time from any device.
 
REGISTRATION
 
VoiceQ Cloud has an easy registration system for users to sign up. Once you register you can import contacts and they will receive an email invitation to register. Registered users can then be assigned to projects as specified users.
​
COLLABORATION​
 
VoiceQ Cloud allows users assigned to projects to work in tandem with one another in multiple locations around the world. Users can work online or download the project to their computer.​
 
REPORTING​
 
VoiceQ Cloud centralizes all projects into one place. This allows users to easily track lines (50 characters) and script lines to easily measure the amount of time an actor is required for recording. This makes booking simple when doing multi-lingual projects. All data is captured in a simple interface giving users real-time progress on both Translation and Recording.
 
USER MANAGEMENT​
 
Users of VoiceQ Pro can manage contacts directly using our service. You can sort by the following categories: Translator, Online translator, Audio Engineer, Client and Administrator/manager etc.
 
Each user who signs up to a paid plan is given management rights to projects that the user uploads or is set as a manager by another user.
 
RECORDING
 
VoiceQ Cloud has an online recording built into the product. Users can share projects and record within a browser on any supported device. This allows users to record remotely and upload recorded files directly to the studio.
 
FEATURES
 • Browser-based application
 • Global Realtime Reporting
 • Live script changes
 • Online media playback/storage
 • Online recording
 • Project Centralization 
 • Project Editing
 • Project User Collaboration 
 • Project User Permissions
 • Synched text on media
 • User Management

Question 3

License Agreement

Accepted Answer

Please view our terms and conditions for details and terms of use: Terms and conditions(javascript:void(0))

Question 4

Activation

Accepted Answer

All VoiceQ Cloud licenses require a valid email.
 
Contact your local VoiceQ reseller or email us at info@voiceq.com (mailto:info@voiceq.com?subject=I have not recieved my license | VoiceQ Cloud)if you have purchased and not received your license.
 
Each license is designated to one email address, we do not support using one license across multiple machines at a time.
 
If you wish to change your subscription email please feel free to contact support@voiceq.com (mailto:support@voiceq.com?subject=Change of email address | VoiceQ Cloud)and request this.

Question 5

Technical Specification

Accepted Answer

Any device that can run the following browsers:
 • Google Chrome browser
 • Opera
 • Chromium
 • Microsoft Edge
You can run the application on other browsers; however, the above browsers have the best support for VoiceQ Cloud Collaborator.
 
Device:
 • Computer with a minimum of 4GB required to use the script collaborator
 • A display with 1280-by-768 resolution or higher
 • Tablet support for Android, Linux iPad OS and iOS

Question 6

FAQ

Accepted Answer

How do I access the application?
 
The application can be accessed from app.voiceqcloud.com at any time. Users can self sign-up using the registration page if they wish to access immediately (a valid credit card will be required)
 
How do I activate my license?
 
For each purchase you will be asked to provide a valid e-mail address. This will allow one of our team to place the purchase licenses and set up the account for you to use. You will be notified via e-mail once this is completed via email confirmation from no-reply@voiceq.com (please check your spam if you have no-reply filters active.
 
Can I transfer application licenses?
 
Yes, you will need to contact support@voiceq.com and speak with one of our team to confirm a transfer of license to another account.

Question 7

Payment by bank transfer

Accepted Answer

Yes, please contact accounts@kiwadigital.com to discuss this with a sales representative.

Question 8

Cancellation

Accepted Answer

All users who wish to cancel can do so via our CANCELLATION PAGE.(javascript:void(0)) Users must fill out this form to confirm the removal of licenses and future purchase charges. 
Users must cancel 24 hours prior or a transaction fee will apply.

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